SHIPPING AND DELIVERY OF VIDEOS, ONLINE COURSES AND PRODUCTS:
Custom video creation service :
tenuncuerpo10.com is certified by the international federation of bodybuilding and fitness (IFBB) as official autorized press partner and offers the client the possibility of acquiring videos of the competitions in which it is present through the online store of this website.
The specific delivery conditions for the videos created through this service are specified independently on the page dedicated to each specific competition.
General rules for the delivery of competition videos:
- The videos are recorded in High Definition Full HD (1920 × 1080) with sound from the stage.
- We will give you a personalized link to view and download your video in the email you provide us when making your purchase.
- The video will be stored on a secure site, Dropbox, OneDrive or similar.
- The delivery of the link is guaranteed between 1 and 30 calendar days after making the purchase (we do not usually take more than a week, we will try to have it as soon as possible depending on the volume of work)
- You must download your video on one of your devices, the link provided will be valid 30 calendar days from the day of purchase. (During those 30 days you can download your video as many times as you want) When you download your video it is your responsibility to save it in a Safe site. Once that time has passed, the link will no longer be valid and if you want to obtain another copy of your video, you can request it but it will be charged as a new job.
- If in the process of creating your video it detects that an image is missing or that there is a defect in them, we will inform you, so you can decide if you prefer that we return the money or if you want your video with the available content.
IFBB Academy online course and webinar sales service
tenuncuerpo10.com is an authorized partner for the distribution of courses and webinars of IFBB Academy .
When you purchase a course through our website, we send your personal data to IFBB Academy and notify you of your request. IFBB Academy will send the access data and course material to the email address you provided during the purchase. (Estimated shipping time 1-7 days maximum)
As an authorized partner you can contact tenuncuerpo10.com for any questions or queries regarding the purchase of the course. All doubts or queries regarding the subject matter of the acquired course must be made directly to IFBB Academy.
Affiliate products from Amazon or Mussa shoes
tenuncuerpo10.com also promotes third party products from online stores such as amazon.com or mussa.es in which we fully trust, but has no responsibility for possible problems that may arise in the purchasing, quality or delivery processes of the advertised products, therefore, in the event of any problem, the client should contact the customer service of the indicated stores.
REFUNDS:
Custom video creation service:
The characteristics of each video are specified on the purchase page for each video and it offers the possibility of viewing a sample of up to 40 seconds long to check the quality of the video.
The client has 30 calendar days after the delivery of the finished video to claim if they are not satisfied with the service received. The client will be given the possibility to request a refund or obtain a discount for the same amount that they have paid for the acquisition of another personalized video.
IFBB Academy online course and webinar sales service
Complaints about possible problems with these courses can be made directly to IFBB Academy as the owner of the courses or through tenuncuerpo10.com as an authorized partner. In the latter case, tenuncuerpo10.com will manage the claim if the problem is related to the reservation of the places, or will transfer it to IFBB academy if the claim is related to the course itself.
Affiliate products from Amazon or Mussa shoes
tenuncuerpo10.com also promotes third party products from online stores such as amazon.com or mussa.es in which we fully trust, but has no responsibility for possible problems that may arise in the purchasing, quality or delivery processes of the advertised products, therefore, in the event of any problem, the client should contact the customer service of the indicated stores.
PAYMENT METHODS:
You can pay all your purchases on this website by credit or debit card safely through the Stripe platform since we have a security certificate on all our pages.
We also have secure payment through Paypal with credit or debit card or your own Paypal account if you have.
tenuncuerpo10.com does not store any data from your cards or means of payment since it is the aforementioned entities that collect this data to make the charges related to your purchases.
