Shipping, Delivery and Payment Methods
Custom Video Creation Service
tenuncuerpo10.com is certified by the International Federation of Bodybuilding and Fitness (IFBB) as an official authorized media outlet and offers clients the possibility to purchase personalized videos from the competitions where Juan is present through the online store on this website.
The specific delivery conditions for the videos created through this service are specified individually on the page dedicated to each particular competition.
Online Courses and Webinars from IFBB Academy
tenuncuerpo10.com is an authorized partner for the distribution of courses and webinars from IFBB Academy.
When you purchase a course through our website, we send your personal details to IFBB Academy and notify your request. IFBB Academy is responsible for sending the access credentials and course materials to the email address you provided during the purchase (Estimated delivery time: 1–7 days).
As an authorized partner, you can contact tenuncuerpo10.com for any questions regarding your course purchase. All questions about the course content itself should be directed to IFBB Academy.
Amazon Affiliate Products
tenuncuerpo10.com also promotes third-party products from trusted online stores such as amazon.com. However, we are not responsible for any issues related to the purchase process, product quality, or delivery of the promoted items. In case of any problem, customers must contact the customer service of the respective store.
Returns
Custom Video Creation Service
Each video purchase page includes its own features, quality details, and return policy, as each championship may have different characteristics.
The client has 30 calendar days after the final delivery of the video to file a claim if not satisfied with the service. The client may request a full refund or choose to receive a discount of equal value to use for another personalized video.
Online Courses and Webinars from IFBB Academy
Claims related to these courses can be submitted either directly to IFBB Academy as the course provider, or through tenuncuerpo10.com as an authorized partner. In the latter case, tenuncuerpo10.com will handle the claim if it relates to seat reservation issues, or forward it to IFBB Academy if the claim concerns course content or delivery.
Amazon Affiliate Products
tenuncuerpo10.com also promotes third-party products from online stores such as amazon.com or mussa.es. However, we do not hold any responsibility for problems in the purchase process, quality, or delivery of those items. Customers must contact the support services of the relevant store for assistance.
Payment Methods
You can securely pay for all purchases on this website using credit or debit cards and alternative payment methods via the Stripe platform, as we provide SSL security on all our pages.
We also offer secure payment via PayPal using either your credit/debit card or your own PayPal account.
tenuncuerpo10.com does not store any of your payment data, as the processing is handled entirely by the aforementioned platforms. If a refund is necessary, tenuncuerpo10.com will use the same payment platform originally used by the customer, unless both parties agree to an alternative.